Shipping & Returns Policy (Australia)
1. Shipping Policy
We aim to process and dispatch all orders within 2 business days of receiving your order confirmation. Once dispatched, delivery times will vary depending on your location within Australia and the shipping carrier.
- Orders are shipped using reputable courier and postal services.
- Tracking details will be provided where available.
- Shipping costs are calculated at checkout unless otherwise stated.
Please ensure that your shipping details are correct at the time of purchase, as we are not responsible for delays or losses due to incorrect information.
2. Returns Policy (Change of Mind)
We accept returns for unused products under the following conditions:
- Return requests must be made within 14 days of receiving your order.
- Items must be unused, in original condition, and in undamaged packaging.
- Proof of purchase is required.
Return shipping costs are the responsibility of the customer.
Once we receive and inspect the returned item, we will notify you of the outcome. If approved, a refund will be processed within 7 days to your original payment method.
3. Faulty or Damaged Products
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible with details and supporting evidence (such as photos). We will assess the issue and provide a suitable resolution in accordance with your rights under Australian Consumer Law.
4. Manufacturer’s Warranty
Some products we sell are covered by a manufacturer’s warranty. In these cases:
- Warranty claims are handled by the manufacturer or their authorised service agents.
- Customers are responsible for the cost of shipping items for warranty assessment or repair.
- We can assist you in locating a local authorised warranty agent where available.
Please refer to the specific product documentation for warranty terms and conditions.
5. Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL).
Under the ACL, you are entitled to a replacement, repair, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
6. Contact Us
If you have any questions about shipping, returns, or warranty claims, please contact us:
Alltools Geelong Pty Ltd
Email: sales@alltoolsgeelong.com.au
Phone: (03) 5223 1577