Frequently Asked Questions

We’re a locally owned and operated independent tool store with a genuine passion for tools and equipment. Unlike large chain stores, our team can provide personalised advice, help you choose the right product for the job, and offer after-sales support when you need it. We stock trusted brands, carry a wide range of products, and work hard to provide competitive pricing backed by real product knowledge and customer service.

Yes. We only source products from authorised suppliers and reputable manufacturers, ensuring you receive genuine products backed by Australian warranties.

No. We’re steadily adding more products to our website, but we stock a vast range of other tools in-store that aren’t listed online yet. If you’re chasing something you can’t find, contact us — chances are we already stock it or can source it for you quickly.

In many cases, yes. We have access to thousands of products from our suppliers, and not everything we stock or can source is currently listed online. If you’re looking for a particular tool, accessory or piece of equipment, get in touch and we’ll see what we can do.

Absolutely. Our team can recommend tools and equipment based on your project, trade, budget, and intended use. Contact us or visit our store for personalised advice.

Yes, with some exceptions. Contact us with the details of the competitor’s offer and we’ll do our best to match it where possible. Some exclusions apply — for example clearance or ex-display stock, trade-only pricing, and offers from non-authorised online sellers.

Yes, we offer trade accounts with 30-day terms. Contact us for an application form and further details.

We work hard to keep our stock levels accurate, but occasional discrepancies can happen due to stocktake adjustments or supplier issues. Genuine out-of-stock items are marked as such on the website, and we don’t currently accept backorders on them. If an item you’ve ordered turns out to be unavailable, we’ll contact you straight away to arrange an alternative, order it in for you, or provide a refund.

Online, you can pay securely with Visa, Mastercard, American Express, PayPal, Google Pay and Apple Pay through our checkout. In-store we accept EFTPOS, all major cards (including American Express) and cash.

Yes. All prices shown on our website include GST, and a tax invoice is provided with every order.

Shipping is a flat rate of $17, and free for orders of $99 and over, to Victoria, South Australia, New South Wales, Queensland and Tasmania. We don’t offer standard shipping to Western Australia or the Northern Territory — freight to those areas is genuinely expensive for an independent store our size — but it may still be possible, so contact us first and we’ll see what we can do. Shipping on bulky items may also still be possible — just get in touch and we’ll work it out.

We aim to dispatch all in-stock orders as quickly as possible, typically within 1–2 business days of receiving your order. During busy periods there may be slight delays, but we’ll always do our best to get your order on its way promptly.

Absolutely. Click and collect is available, and we’ll email you as soon as your order is ready for collection.

Yes. All products sold by Alltools Geelong are covered by the manufacturer’s Australian warranty. Warranty periods vary between brands and products. If you experience an issue, contact us and we’ll help guide you through the warranty process.

We accept returns in accordance with Australian Consumer Law and our store policies. For full details, please see our Shipping & Returns Policy.

We’d love to hear from you. Drop into the store, give us a call, or send a message through our contact page.

• Address: 124 Fyans Street, South Geelong, Victoria 3220
• Phone: (03) 5223 1577
• Email: sales@alltoolsgeelong.com.au
• Trading hours: Monday–Friday 7:30am – 5:30pm, Saturday 7:30am – 12:00pm (closed Sundays & public holidays)